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Cathedral Medical Group
Cawley Road, Chichester, West Sussex PO19 1XT
Telephone: 01243 813 450

Fax: 01243 813 474

Aesthetics: 01243 813457

Practice Information


Baby Changing


Baby Changing Facilities are available at the practice.


Disabled Access


As a purpose built practice, we are fully equipped with facilities for the disabled, such as access ramp and double doors. If you anticipate any difficulty, please ring reception prior to your visit. We do provide two disabled car parking spaces, however these are not monitored on a regular basis and we hope that these will be available for disabled patients and/or their carers when visiting the practice.


Comments, Suggestions and Complaints


Our Practice Manager, Amanda Oliver is responsible for the day-to-day running of the practice. Steph Punt is our Business Manager. They should be able to help you with any administrative or non-medical aspect of your health and treatment. They are available to discuss any suggestions or complaints with you, or you may put your suggestions or concerns in writing. Please ask your doctor, nurse, or a receptionist, or telephone Steph or Amanda on 01243 813450. Alternatively you may post your correspondence to:


The Cathedral Medical Group
The Medical Centre
Cawley Road
Chichester
PO19 1XT  

 

Alternatively you can contact the following free and independent service: 

 

Healthwatch West Sussex Independent Health Complaints Advocacy Service (IHCAS) on 0300 012 0122 or Email helpdesk@healthwatchwestsussex.co.uk or post to:

 

The Billingshurst Community Centre

Roman Way

Billingshurst

West Sussex

RH14 9QW


Cleanliness and Infection Control


Our building is not purpose built, but we do our best to keep it clean and to reduce infection control risks. The surgery undertakes infection control audits on an annual basis, but is always keen to get feedback form patients, should you have any concerns. We have no current infection control issues. You are welcome to see our last audit and infection control statement.


Access to Medical Records


The practice is registered and complies with the Data Protection Act 1998. All staff working in the practice will have access to patient records. This will ensure the continuity and quality of care given to our patients. As part of the improvements to NHS patient care, visiting clinicians will be permitted to access patient records for audit purposes. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Data Protection Act 1998. Please go to our 'Library' in 'Other Information' for a copy of the 'Your Health Records' booklet, or contact the Managing Partner for further information.


Car Parking


Our car park is provided for your use when attending the practice. Please do not leave your car there while you go shopping, as this prevents other patients from being able to park. We would also ask parents of children attending St. Richard's school not to park their cars whilst taking or picking their children up from school as this reduces the amount of available parking space for our patients and results in late arrivals. We also provide two disabled parking bays and would ask that these spaces remain available for our patients with mobility problems, or their carers when escorting them to the practice.


Staff Training


The doctors and staff at the Cathedral Medical Group undertake regular training and development in order to ensure continuous improvement in the quality of care we give our patients. The practice will close for half a day during the following months to give everyone protected time for education. During this time all telephone calls will be diverted to Harmoni, the Out of Hours service, and a skeleton staff will deal with urgent problems. Details of the closure dates can be seen on the noticeboard section of this website and posters are displayed on the practice door when the surgery is closed for this purpose. 


Dispensary


If you live more than a mile from a chemist, you may have your medicines dispensed by us. We also have a delivery service for housebound patients. Please ask the dispenser or receptionist for further details.


Partners in Care


The Cathedral Medical Group's Primary Healthcare Team has promised certain rights to their Patients. With these rights come responsibilities, and for Patients this means:


Patients' Responsibilities

  1. Courtesy to staff at all times - remember they are working under Doctors' orders. The practice operates a 'zero tolerance' policy for violent or abusive behaviour.

  2. To attend appointments on time or to give the practice adequate notice that they wish to cancel - lateness or non-attendance inconveniences other patients and wastes appointment time.

  3. An appointment is for one person only - where another member of the family needs to be seen or discussed, another appointment should be made and that patient's notes will be available.

  4. Patients should make every effort to consult at the surgery to ensure the best use of nursing and medical time - home visits should be medically justifiable and not requested for social convenience.

  5. When patients are advised that repeat prescriptions are due for revision, they should make an appointment within the next 14 days.

  6. Out of hours calls, e.g. evening, night and weekends, should only be requested if they are felt to be truly necessary - patients are reminded that the Doctors work an average 80-hour week and the on-call GP will be working as usual the following day.

  7. When a Patient requests a visit, he/she will be asked for a contact number to enable the Doctor to ring back in order to ascertain the urgency of the call.

  8. If you should change your address or telephone number, please inform the Receptionist as we may need to contact you urgently.

  9. All newly registered patients are offered a New Patient Registration consultation to ensure that they are given the best possible medical care.

Chaperone


When the doctor needs to carry out an intimate examination, he will suggest that a chaperone is present. The chaperone will be a practice nurse or health care assistant, but if neither is available, a non-clinical member of staff will be asked. All staff understand the role of the chaperone and the doctor will explain the procedure to you. You have the right to refuse a chaperone if you so wish.

 

GP net earnings


All GP practices are required to declare the mean earnings (e.g average pay) for GPs working to deliver NHS services to patients at each practice.

 

The average pay for GPs working in Cathedral Medical Group in the last financial year was £60,997 before tax and national insurance. This is for three full time GPs, seven part time GPs who worked in the practice for more than 6 months.


Childrens Amenities

 

Baby changing facilities and children’s play equipment are available at both surgeries.


Lost Property


Any property left at the practice will be held for one month for collection before disposing.


Threatening Behaviour


See Code of Conduct above.


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