New appointment System – Total Triage Accurx – coming March 2026
From the 2nd March 2026, we are changing the way appointments can be booked with a clinician at our practice.
We know that the current “8am rush” to get an appointment is far from ideal – it’s stressful for patients and challenging for our staff. After reviewing our system, we are introducing a new way of managing our appointment demand called Total Triage, Accurx.
Total triage, Accurx is a new approach recommended by NHS England to improve accessibility to Primary Care services. The main objectives are to enhance the quality of care our patients receive, to ensure that they are given the most appropriate appointment or advice to meet their needs and that this is done in a timely way. This is also to ensure patients can be treated for acute queries sooner rather than later and to secure pre-bookable appointments for ongoing care related issues.
However, we understand that any change can raise questions and concerns. This FAQ has been created to help explain what the new system means for you and your family and to support you through the transition.
Thank you for your understanding and support as we work to improve our services.
Please click on the link below to view the FAQ