Use this NHS Find a Pharmacy tool to find local pharmacies near you. This tool will show you the services the local pharmacies provide, along with how to contact and opening times, rating and more.

If a Pharmacist has been unable to help you, nurse minor illness are available on the day and a few days in advance.

Other nurse clinics are bookable in advance from chronic disease management to blood test to vaccinations and a whole lot more.

For non-emergency advice that cannot reasonably wait until we are open,  please dial 111 for the NHS111 Service.

If you think you may need to use 111, use this guide by the NHS for information on how and when to use it.

General Appointments

A standard Doctors appointment is for 15 minutes. To ensure the doctor can give you adequate medical care/advice, please only present with one problem at your appointment. 

We will continue to offer a broad range of routine appointments with nurses and health care assistants, from early morning to late clinics. We also offer clinics such as blood pressure, asthma, diabetes and family planning. You can still book up a few weeks in advance.

Patient care navigators use our clinical triage tool, which has been created by the partners to ensure you are booked or signposted correctly. 

• Appointments can be booked in by phone and via the front desk.
• Appointments on the day are bookable from 8.30am.
• To make an appointment telephone 01243 813450 during surgery opening times.

NHS Contact us online is a useful tool to enable patients to request a non-urgent gp appointment regarding new or ongoing problems or submit admin requests, such as sick notes, test results and prescriptions. You can submit a request by following the link on the practice homepage in the green banner. A  member of staff will then contact you within two working days.

Cancelling an appointment

If you cannot keep an appointment, please inform the Patient navigator team or use the cancellation option on our telephone system, we will then be able to offer it to another patient. You can call right up to the last moment and leave a message on our cancellation line. Telephone us on 01243 813450 to cancel an appointment.

Booked Telephone Consultations with a Doctor or Nurse

We also offer pre-booked times to speak on the telephone to your Doctor or Nurse at the practice. The procedure for making an appointment is the same, only the consultation will be by telephone. If a patient does not require a face to face consultation, the Patient navigator team can book a telephone consultation with a clinical member of the team. The doctor or nurse will ring you back at an agreed time. These are for non complex problems and for one problem only please.

Duty Doctor Appointments

We will run emergency clinics each day available for those patients that have a medically urgent problem. The doctors have given careful consideration to what is a medically urgent and are happy to provide this service to those patients needing urgent medical care. The Patient care navigator team will ask you for details of the urgent medical problem and will follow the doctors’ instructions in booking these slots. 

Minor Illness Clinics

If a Pharmacist has been unable to help you, we have a minor illness clinic each day, where patients can be seen for a variety of minor ailments. The list is long, and our team can either prescribe or arrange for a prescription if required at the time of your appointment. Examples of the type of minor illness seen are:- impetigo, tonsillitis, allergies and acne – and lots in between!

Answering Telephone Calls

Usually we aim to answer promptly, but in the mornings (and especially on Monday) the phone can be very busy. To get a better service, please avoid telephoning for routine matters such as general advice or test results until after 11:30am. If your Doctor is not available to speak to you on the telephone, you will be advised when he/she is able to deal with your call or you will be offered an alternative arrangement. Unless it is an emergency, the Doctor will not be interrupted during surgery hours.

We have a call back facility which enables our system to automatically call you back once it is your turn in the queue, please do use this option when calling the surgery.

Wheelchair Access

There is good access for wheelchair users to all of our consultation rooms. Toilet facilities are also accessible and available on the ground floor.

Mobile Telephones

Mobile telephones can be a nuisance to others using the surgery. We ask that you turn off mobile telephones before entering the building.

Smoking

Smoking is not permitted in any part of the grounds or building.