If the situation appears to be an emergency, call 999.
We are able to offer a comprehensive range of appointments. All appointments can either be booked at the front desk, phoning or by submitting a ‘NHS contact us online’. By providing the receptionist with adequate information, they will then be able to offer you an appointment with the most appropriate clinician.
When making an appointment please give the receptionist your name, address and any details that are relevant for the appointment. The receptionist might ask some general details about the problem. This is in order to give you the most appropriate type of appointment with the right person.
From the beginning of April 2023 general practice has been forced to make significant changes to their appointment systems and how the request for appointments is managed. The reason for the changes is a variation to the contracts, imposed by the government, without negotiation. The main result of the changes is that when we have reached clinical safe working capacity we cannot ask patients to call back on another day. This means that when all available appointments have been filled, patients will be directed to other services, this is likely to be 111 but could include local pharmacies and other agencies.
No-one in general practice welcomes these changes; we feel they may result in decreased continuity of care and continue a government backed process to undermine your GP surgeries in favour of an anonymous salaried doctor service.
If you feel strongly about these changes then please lobby your MP, please do not complain to the management team.
Appointments
Login to SystmOnline to order repeat prescriptions and access information you may need.
1 -Pharmacy & Self-Care
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
2 - Routine Appointments (1-8 weeks)
I have a non-urgent problem and can wait up to 8 weeks to be seen.
If your condition is non-urgent, you have the option to book a routine appointment up to 8 weeks in advance with a Doctor or Nurse of your choice if this is more convenient for you.
If our appointments become fully booked and there are no routine appointments available within 8 weeks, you may be added to a waiting list from which you will be booked into as the routine appointments become available.
A standard Doctors appointment is for 15 minutes. To ensure the doctor can give you adequate medical care/advice, please only present with one problem at your appointment.
3 - Urgent GP Appointments (next few days)
I have an URGENT health concern requiring a GP appointment in the next few days (up to 14 days)
If you require a more urgent appointment with a GP but do not need to be seen on the same day please telephone01243 813450. You will be asked to provide a brief description of your problem so that the Receptionist can book you the most appropriate appointment.When all available appointments have been filled, patients will be directed to other services, this is likely to be 111 or but could include local pharmacies and other agencies
4 - Urgent same day appointment
If you require an urgent, on the day appointment with our Duty Team please telephone 01243 813450.
You will be asked to provide a brief description of your problem so that the Receptionist can book you the most appropriate appointment. You may be asked for a telephone number for our Duty Team to call you back on.
When all available appointments have been filled, patients will be directed to other services, this is likely to be 111 but could include local pharmacies and other agencies.
The NHS App
Do more with the NHS App
Download the NHS App to order repeat prescriptions and access a range of other healthcare services.
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