From the 2nd March 2026, we have changed the way appointments can be booked with a clinician at our practice.

We know that the current “8am rush” to get an appointment is far from ideal – it’s stressful for patients and challenging for our staff. After reviewing our system, we introduced a new way of managing our appointment demand called Total Triage, Accurx.

Total triage, Accurx is recommended by NHS England to improve accessibility to Primary Care services. The main objectives are to enhance the quality of care our patients receive, to ensure that they are given the most appropriate appointment or advice to meet their needs and that this is done in a timely way. This is also to ensure patients can be treated for acute queries sooner rather than later and to secure pre-bookable appointments for ongoing care related issues.

Please click on this link for more information:

https://www.cathedralmedicalgroup.nhs.uk/wp-content/uploads/Cathedral-Medical-Group-Triage-System-Accurx-FAQs.docx

Every form received will be triaged (reviewed) by the triaging team which consists of our partners and salaried GP’s. The triaging team will assess the urgency and nature of the patient’s concern, potentially asking for further details if required.

The triaging team will determine the most appropriate course of action. This may mean you are offered an on the day appointment, offered a pre-bookable face to face or telephone call appointment within two weeks or directed to another appropriate health professional such as a physio, pharmacist or social prescriber.

Please note, patient’s will not be given an appointment at the time their form is submitted but instead the patient will be informed the same day, of the triaging teams decision and the next steps, either via a telephone call or a text message.

The triaging team will categorise the requests as ‘Red, Amber or Green‘, which we have explained below.