Total Triage Accurx
From the 2nd March 2026, we changed the way appointments are booked with a clinician at our practice.
We know that the previous “8am rush” to get an appointment was far from ideal – it was stressful for patients and challenging for our staff. After reviewing our system, we introduced a new way of managing our appointment demand called Total Triage, Accurx.
Total triage, Accurx is a new approach recommended by NHS England to improve accessibility to Primary Care services. The main objectives are to enhance the quality of care our patients receive, to ensure that they are given the most appropriate appointment or advice to meet their needs and that this is done in a timely way. This is also to ensure patients can be treated for acute queries sooner rather than later and to secure pre-bookable appointments for ongoing care related issues.
This FAQ has been created to help explain what the new system means for you and your family and to support you through the transition, we will also update this regularly with any new queries we receive.
Thank you for your understanding and support as we work to improve our services.
Please click on the link below to view the FAQ
Cathedral Medical Group Triage System Accurx FAQs
Cathedral Medical Group – Updated FAQ MAY 2026